Terms & Conditions


Last Updated: Dec 2024


Welcome to Other Plane, a brand under Lumora Ventures LLC! We’re thrilled to have you here. By using our website, purchasing our products, or engaging with our services, you agree to the following terms. We’ve kept things clear and straightforward for you, but if you have questions, feel free to reach out anytime at:


Company Name: Lumora Ventures LLC  

Brand Name: Other Plane  

Physical Address: Meydan Grandstand, 6th Floor, Dubai, UAE  

Email: hello@otherplane.co  


  1. Eligibility

You must be at least 18 years old to make a purchase or use our services. When using our website, you confirm that the information you provide is accurate, up-to-date, and complete.


  1. Payment and Billing

All prices are displayed in USD. Payments are securely processed through trusted third-party payment processors. We’re not responsible for issues arising from these processors. It’s your responsibility to ensure that your payment and billing information is accurate and updated promptly. For subscriptions, charges will recur automatically until you cancel. You are responsible for any charges incurred before cancellation.


  1. Pricing and Availability

Product prices and availability may change without prior notice. We reserve the right to limit quantities or cancel orders at our discretion. Any applicable sales taxes and shipping fees will be clearly displayed at checkout.


  1. Shipping and Handling

Shipping fees vary based on your location and will be displayed during checkout. Once your order is handed over to the shipping carrier, the title and risk of loss transfer to you. While we strive to meet estimated delivery times, delays may occur.


  1. Returns and Refunds

We are dedicated to ensuring you receive quality products. However, we do not offer refunds at this time. If your order arrives damaged or defective, please contact us at hello@otherplane.co within 72 hours of delivery. We will review your case and may offer a replacement or alternative resolution. We encourage you to review product details carefully before making a purchase.


  1. Subscription Program

Subscriptions auto-renew unless canceled. You can manage or cancel your subscriptions through your account settings. We’ll send you notifications with order details, including estimated delivery dates and charges, before processing each subscription order. Subscription terms may change over time, but updates will apply only to future orders.


  1. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before using our products, especially if you are pregnant, nursing, taking medication, or managing a medical condition. Individual results may vary, and we encourage you to use our products responsibly.


  1. Responsible Use of Website and Services

Use our website and services respectfully and in compliance with applicable laws.

Prohibited activities include, but are not limited to:

  •   Attempting to hack or disrupt our website.
  •   Sharing false or misleading information.
  •   Using the website for unlawful purposes.


  1. Intellectual Property

All content, including text, graphics, logos, and trademarks, belongs to Other Plane or its licensors. You may not copy, distribute, or modify any content without our explicit written consent.


  1. Third-Party Services

Our website may feature links to third-party services or websites. We are not responsible for their content, policies, or practices.


  1. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products, services, or website. This includes, but is not limited to, loss of data, revenue, or goodwill.


  1. Privacy Policy

Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and safeguard your personal data.


  1. Changes to These Terms

We may update these Terms and Conditions at any time. Updates will be posted here with a new "Last Updated" date. Your continued use of our website or services signifies your agreement to the updated terms.


  1. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.

Thank you for choosing Other Plane! By shopping with us, you acknowledge that you’ve read, understood, and agreed to these Terms and Conditions. If you have any questions, we’re here to help at hello@otherplane.co.